LAST UPDATE: 28th November 2025

This Refund and Cancellation Policy (“Policy”) governs the conditions under which refunds, cancellations, and returns may be requested for services and products purchased through the Brothers Diving SCP website (“Website”). By completing a booking or purchase, the Client agrees to the terms set forth herein.

1. Scope of Application

This Policy applies to all diving services, including courses, try-dives, and guided dives, as well as e-learning materials associated with diving courses and any current or future physical products offered through the Website.

2. Service Bookings

The Client may cancel a booking up to 24 hours prior to the scheduled activity and obtain a full refund, except for non-refundable e-learning fees. Cancellations made within 24 hours of the activity or failure to attend (“no-show”) are not eligible for a refund. Refunds will be issued solely to the original payment method.

Rescheduling requests must be submitted at least 24 hours in advance and are subject to availability. Requests submitted within 24 hours may be refused at the discretion of Brothers Diving SCP. Brothers Diving SCP may also cancel or postpone activities due to adverse weather, unsafe conditions, or operational circumstances. In such cases, Clients will be offered a new date or a full refund, excluding non-refundable e-learning fees.

3. E-Learning Course Materials

Some courses require the purchase of e-learning materials. Once the e-learning course has been assigned or activated, the related fee becomes strictly non-refundable, regardless of whether the Client has accessed, begun, or completed the online training. While the e-learning portion is non-refundable, the practical sessions may be rescheduled according to the terms above. E-learning access is personal and non-transferable.

4. Online Payments

Certain services may require full or partial payment online at the time of booking. A booking shall be considered confirmed only upon successful receipt of payment.

5. Product Purchases and Shipping

Products will be shipped to the address provided by the customer. Delivery times depend on stock and courier availability; estimated delivery dates will be indicated during checkout. Shipping costs are displayed at checkout and are paid by the customer unless otherwise indicated.

Clients may return unused and unopened products within 14 days of delivery. Products must be returned in their original condition and packaging. Return shipping costs are borne by the Client unless the product is defective or an error occurred on the part of Brothers Diving SCP. Defective or incorrect items must be reported within 7 days of delivery. Upon verification, Brothers Diving SCP shall provide instructions for return or replacement at no additional cost. Certain products, such as personal-use diving equipment, may be non-returnable for hygiene reasons. Such exclusions will be clearly indicated on the product page.

6. Amendments

Brothers Diving SCP reserves the right to amend or update this Policy at any time. Any revised version will be effective immediately upon publication on the Website. Clients are encouraged to review this Policy periodically.

7. Contact Information

For inquiries regarding refunds, cancellations, or returns, please contact:

Brothers Diving SCP
Email: contact@brothersdiving.com
Phone: (+34) 681161661
Address: Calle las Dalias 12, 35100 San Agustin, Las Palmas